Services

List of Services

SCI Australia can provide the following services to assist with your importing/exporting business:


Client Services Officer (C.S.O) is a unique SCI customer service initiative where one operations representative is allocated to and manages a client’s entire account. One contact for all requirements.

Sea & Air Freight / Import & Export

Buyer consolidation To and From Most Major Ports

Individually Tailored Reporting of Order Tracking

Customs Clearance / Tariff Consultancy

Coastal Shipping Services

Warehousing and Distribution

Wharf and local Transport

Interstate Transport

International Freight Auditing Services

International freight Consultancy Services

CSO

WHAT IS A CSO?

A Client Services Officer (C.S.O) is a unique client management position at SCI.

A C.S.O is solely responsible for all facets of a client’s account including orders, cargo logistics and delivery. Therefore, a client has one point of contact within SCI for the management of their freight. Our C.S.O’s know the current status of all of a client’s cargo so any queries can be answered promptly.

Our C.S.O’s are trained in all facets of cargo logistics including import and export, air freight and sea freight, cross trade and customs coordination.

For our clients this means that their customer service representative is also the person who is operating their orders and deliveries.


Our clients will also receive order tracking reports which are updated by our C.S.O’s to ensure that our customers are aware of the any changes and current status of their shipments.

Due to the expansive nature of the C.S.O position only suitably experienced and dedicated staff are appointed to the role. Each C.S.O also has an assistant who works in the background supporting the CSO. This also creates a training environment for the C.S.O’s of the future and also provides cover in the absence of the CSO.

Clients can rest assured that their cargo is being managed by professional staff in a progressive company.


Ordinary Industry Freight Handling Process vs SCI's CSO Freight Handling Process

STANDARD INDUSTRY PROCESS FOR HANDLING AN IMPORT SEA SHIPMENT



1 The order is received by your Customer Service Representative
2 Once cargo is confirmed on board a vessel the job is handled to import sea operations
3 Upon Arrival of vessel documents are then handed to a customs broker for the entry to be processed
4 Once cargo has become available for pickup your shipment is then handed to a cartage coordinator to arrange delivery to your door
5 Invoicing is then either done by customs department or an accounts department In this above case there would be anything up to 4 to 6 people handling your shipment, and under normal circumstances you would also have to deal with another contact should you have any export requirements.


THE SAME PROCESS USING A SCI - CSO



In this case the client will provide a copy of the order to the C.S.O., the C.S.O. will then process the order with the Overseas agent, process the import documentation, co ordinate the customs entry and arrange delivery to your door.

Our C.S.O. will also arrange the final invoicing and discuss with you regarding payment of the invoice. Please also note our C.S.O. will handle all of your import, export air or sea, customs and deliveries, allowing just one (1) contract at all times.

Our Client Services Officer, not used by any of our competitors, is established to provide a clearer picture of where your shipment is and also a true one person contact.

We care about your shipments at all times and will ensure your business priorty Nº


WINE DIVISION

WINE SERVICES

Since the company’s inception, SCI Australia have been involved in the shipping of wine and spirits. With considerable experience, both in the import and exportation of wine and spirits, we understand the full logistic picture of the product’s journey from supplier to door.

We know that no order is the same, and all have varying requirements. As such, we take every shipment with an individualised perspective. From temperature controlled shipments to standard shipments with the use of insulation kit to receiving and packing of consolidated containers we will ensure that your shipment is treated with detail, precision and care.


IMPORT

SCI Australia provide wine forwarding services, including (but not limited to) consolidation, insulation and refrigeration, for a wide variety of regions; with considerable experience in importation from Europe, New Zealand and the Americas.

With a number of international partners specialising in the handling, storage and transportation of wine and spirits, they are able to provide knowledgable assessments and care in the movement of your goods, to ensure only the highest of service and efficiency throughout the process.

With frequent management of fine wine orders, we are aware of the critical importance of temperature control and monitoring from pickup. In order to ensure a consistent temperature, we have selected a range of international partners with temperature controlled warehouses in the case of any temporary storage.

SCI Australia only use carriers (sea and airfreight) and transport companies who have met the highest of standards of reliability in service. Throughout our journey, we have developed strong relationships with these companies, enabling your shipments to have priority.


EXPORT

SCI Australia have handled wine shipments for many small and large Australian wineries to many parts of the world including Europe, UK and Asia.

We have also had involvement in international wine competitions in the UK and Hong Kong over the journey as such we understand the importance and fundamental requirement of effective communication and exacting management to meet deadlines and ensure safety of product.


CUSTOMS & UNDERBOND

With in-house Licensed Customs Brokers experienced in the government regulation and requirements over wine and spirit shipments, we provide analysis at order placement and commercial invoice receival to ensure that no avoidable and un-necessary border-holds or inspections are occurred due to incorrect documentation.

Due to the high taxation of alcoholic beverages, our Brokers are able to provide a variety of options to suit your needs, including: General Clearance (N10), Underbond (N20) and Ex-Bond (N30) Declarations.


CONTACT

TOLL FREE 1800 422 700
EMAIL wine@sciaustralia.com.au